Using the Ticket Detail View
Use the Detail view to see, add, or edit information for a selected record. The Detail view consists of information boxes, tabs, and a user-defined middle section.
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Your security access determines what functions are available. Contact your administrator for any access rights changes. |
- On the Navigation Bar, click Tickets to open the Ticket List view. If necessary, use the Lookup to locate aticket, and then click on the ticket ID name.
- On the toolbar click the List View
button, or click the current group tab.
Send ticket information in an e-mail
Open the Account Service Information view for a ticket
information boxes
The ticket information boxes contain the primary information about the ticket. Users with appropriate permissions can edit these boxes.
detail view tabs
Each tab shows specific information you can use for ticket related activities. Click a link to see more information about each tab.
| Details | Comments | Activities | Ticket Activities |
| Attachments | Journal | Defects | Returns |
| More Tabs | Related Assets | Ticket Activity Parts | Ticket Timeline |
user defined section
You can drag and drop tabs into the user defined middle section. The tab will remain there until it is moved back to the lower section.
