Use the drag and drop feature to rearrange portions of the Infor CRM interface or add attachments. If you have installed Xbar, you can also drag and drop Microsoft Outlook e-mail messages to Infor CRM.
Open the detail view of the appropriate contact, account, lead, opportunity or ticket.
In Microsoft Outlook select the e-mail message you want to add to Infor CRM.
Click the message and press and hold your mouse button on the item and drag it to the open detail view in Infor CRM. Depending upon your options, you may be prompted to enter history information.
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This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at documentation@infor.com.
This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at documentation@infor.com.