Closing an Opportunity

When you are ready to close an opportunity, you can change the status of the opportunity in the Opportunity Detail view to Closed-Won or Closed-Lost. It is recommended that you close an opportunity even if it is not a sale. For future reference and reporting purposes, you should provide the reason for closing the opportunity. Use the Opportunity Comments box to provide more information on the reason for the loss or for the won sale.

To close an opportunity that was wonClosed
  1. Open the Opportunity Detail view of the opportunity you want to close.
  2. In the Status box, click the drop-down arrow, and select Closed-Won from the list.
    The Close Opportunity dialog box opens.
  3. If necessary, modify the Actual Amount of the sale.
  4. If necessary, modify the Actual Close date. To modify the date, click the CalendarClosed button, select a new date, and then click OK.
  5. In the Reason Won box, click the ellipsisClosed button, select an item or items from the list, and then click OK.
  6. If necessary, click the Comp. Replaced FindClosed button to select the competitor that lost the opportunity. To select a competitor, select a competitor from the Find a Competitor dialog box, and then click OK. Repeat this process until all replaced competitors are added.
  7. In the Comments box, enter any additional notes.
  8. Click OK.
To close an opportunity that was lostClosed
  1. Open the Opportunity Detail view of the opportunity you want to close.
  2. In the Status box, click the drop-down arrow, and select Closed-Lost from the list.
  3. If necessary, modify the Actual Amount of the sale.
  4. If necessary, modify the Actual Close date. To modify the date, click the CalendarClosed button, select a new date, and then click OK.
  5. In the Reason Lost box, ellipsisClosed button, select an item or items from the list, and then click OK.
  6. If necessary, click the Competitor FindClosed button to select the competitor that lost the opportunity. To select a competitor, select a competitor from the Find a Competitor dialog box, and then click OK.
  7. In the Comments box, enter any additional notes.
  8. Click SaveClosed.

Related Topics

Opportunities Overview

Adding an Opportunity

Editing an Opportunity

Deleting an Opportunity

Using the Opportunity Detail View

 

 

What's New in this Release

 

For a list of new features, see the What's New In This Release topic.

Other Resources

 

Getting Started with Infor CRM Web Client

Infor CRM Quick Reference for the Web User

Getting Started with Infor CRM Back Office Extension

Contact us:

This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at documentation@infor.com.