Ticket Detail View Details Tab

The Ticket Details tab contains the Subject, problem Description, and problem Resolution text boxes. Use these boxes when describing the problem and how it was resolved.

If you cannot see the Details tab at the bottom of the Ticket Detail view, click More Tabs, and in the tree view, select Details from the list.

To add the subject, description or resolution for a ticket

1. On the Ticket Detail view, click the Comments tab. If the tab is not visible, click the More Tabs tab.
2. In the Subject box, type a short summary of the issue.
3. Click the Date/Time Stamp button, next to the Description box, to enter your name, the date and the time, and then enter a complete explanation of the problem. To search for a standard problem, click the Find button and use the lookup.
   You can also click the SpeedSearch button to see if the issue has already been reported.
4. If the ticket has been resolved, click the Date/Time Stamp button, next to the Solution box, to enter your name, the date and the time, and then enter a complete explanation of how the problem was solved. To search for a standard problem, click the Find button and use the lookup.
   You can also click the SpeedSearch button to see if the issue has already been reported.
5. When your edits and updates are completed, click the Save button.

Related Topics

Tickets Overview