Adding a Return

Use the Insert Return view to create a return record.

Your security access determines what functions are available. Contact your administrator for any access rights changes. WebViewer users may not access full functionality.

To add a return

  1. Open the Insert New Return view.Closed
    • From the New menu, click Return.
  2. Complete the required return information boxes.
  3. Click SaveClosed.
    The Return Detail view opens.
  4. Use the Ship To Details tab to add information about replacement products being shipped to the customer as part of the selected return.
  5. Use the Return Details tab to add assets being returned.

Related Topics

Using the Return Detail View

Editing a Return

Closing a Return




What's New in this Release


For a list of new features, see the What's New In This Release topic.

Contact us:

This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at