Using the Ticket Activity Rate Detail View

The system administrator and users with the appropriate role can access these features.

Use the Ticket Activity Rate detail view to view, edit, or delete a rate for a ticket activity type.

How Do I?

Open the Ticket Activity Rate Detail view Closed
  1. On the Navigation bar expand Service, and then click Ticket Activity Rates.
  2. Find the ticket rate you want to open and click the Description link.
Edit a ticket rate Closed
  1. Open the Ticket Activity Rate detail view.
  2. Make changes as needed to the Type, Description, or Rate / Hour boxes.
  3. Click SaveClosed.
Delete a Ticket Activity RateClosed
  1. Open the Ticket Activity Rate detail view.
  2. Click the DeleteClosed button.
  3. Click OK.

    If you delete a ticket rate, that charge type will be removed from all previous ticket activities where it has been used. You will still be able to view the ticket activity, but the charge type field will be blank.

View Ticket Activity Rates Details

Related Topics

Adding Ticket Activities

Managing Defect Rates

 

 

What's New in this Release

 

For a list of new features, see the What's New In This Release topic.

Other Resources

 

Getting Started with Infor CRM Web Client

Infor CRM Quick Reference for the Web User

Getting Started with Infor CRM Back Office Extension

Contact us:

This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at documentation@infor.com.