Adding and Editing Ticket Activities

Use this view to add a new activity for work done on the ticket or to edit/update an existing activity. Ticket Activities enable you to track the time, the types of tasks, and any associated costs involved in resolving a ticket. Activities are recorded by activity type and charge rate and are used for billing the customer against their service contracts.You can set up future (follow-up) activities for yourself or another user.

Your security access determines what functions are available. Contact your administrator for any access rights changes. WebViewer users may not access full functionality.

How Do I?

Edit Ticket Activity detailsClosed

  1. From the list of ticket activities, click Edit next to the activity you want to change.
  2. Edit the ticket activity information boxes.

    There are several information boxes that cannot be edited by the user.

  3. Click SaveClosed.

Related Topics

Tickets Overview



What's New in this Release


For a list of new features, see the What's New In This Release topic.

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This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at