What are Tickets?
Tickets are records of customer inquiries or complaints. They can contain the information necessary to report, investigate, and close an inquiry or problem. You can insert new tickets for an account or contact, track your time spent resolving issues for a ticket against a contract by using the Punch In/Punch Out button record calendar and other activities for a ticket, and search for existing tickets using the Lookup. In addition, you can use SpeedSearch to search for existing problems and their resolutions that may apply to the ticket's issue.
How Do I?
Add
a ticket
Edit a ticket
Punch in or punch out of a ticket
Closing a ticket
Delete a Ticket
Send an e-mail
message from a ticket
Contact us:
This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at documentation@infor.com.
Contact us:
This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at documentation@infor.com.