What are Tickets?

Tickets are records of customer inquiries or complaints. They can contain the information necessary to report, investigate, and close an inquiry or problem. You can insert new tickets for or contact, track your time spent resolving issues for a ticket against a contract by using the Punch In/Punch Out button record calendar and other activities for a ticket, and search for existing tickets using the Lookup. In addition, you can use SpeedSearch to search for existing problems and their resolutions that may apply to the ticket's issue.

How Do I?

Add a ticket

Edit a ticket

Punch in or punch out of a ticket

Closing a ticket

Delete a Ticket

Send an e-mail message from a ticket



What's New in this Release


For a list of new features, see the What's New In This Release topic.

Contact us:

This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at documentation@infor.com.