Customer Service Overview

The Customer Service and Support features allow designated users to track, qualify, and resolve customer questions and issues. With these features, users can better analyze customer service issues to improve customer satisfaction.

How Do I?

Work with Tickets

Work with Defects

Work with Contracts

Work with Assets



What's New in this Release


For a list of new features, see the What's New In This Release topic.

Contact us:

This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at