Using the Standard Problem Detail View
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The system administrator and users with the appropriate role can access these features. |
Use the Detail view to see, add or edit information for a selected record.
- On the Navigation Bar, click Service, and then click Standard Problems to open the Standard Problems List view. If necessary, use the Lookup to locate a problem, and then click the standard problem ID.
- On the toolbar click the List View
button, or click the current group tab.
Use the Task Pane group list or common tasks
Information Boxes
The standard problem information boxes contain the primary information about the standard problem. Users with appropriate permissions can edit these boxes.
Detail View Tabs
Each tab shows specific information related to the role. Click a link to see more information about each tab.
user defined section
You can drag and drop tabs into the user defined middle section. The tab will remain there until it is moved back to the lower section.
Adding or Editing a Standard Problem Resolution
