Using the Standard Problem List View
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The system administrator and users with the appropriate role can access these features. |
The Standard Problems List view displays all of the standard problems that you have access to. You can use groups and lookups to narrow the list of records that display.
Open the Standard Problems List View
- On the Navigation Bar, click Service, and then click Standard Problems.
Refresh list information
- Click the Refresh
button.
Open the Standard Problem Detail View
- Click the standard problem ID to open the Standard Problem Detail view.
Use common tasks
On the Task Pane, under Common Tasks, you can:
