Adding or Editing a Standard Problem Resolution

The system administrator and users with the appropriate role can access these features.

Standard problem resolutions provide information for resolving a commonly occurring problem.

How Do I?

Add a resolutionClosed
  1. On the New menu, click Standard Resolution.
  2. Add the following information:
  • Description - Type a description for the resolution.
  • Notes - Type any notes to describe how to resolve the problem.

  1. Click SaveClosed

Edit a resolutionClosed
  1. On the Navigation Bar, click Service, and then click Standard Resolutions to open the Standard Resolutions List view. If necessary, use the Lookup to locate a resolution, and then click the standard resolution ID.
  2. Edit any of the following information:
  • Description - Type a description for the resolution.
  • Notes - Type any notes to describe how to resolve the problem.

  1. Click SaveClosed.

Delete a Standard ResolutionClosed
  1. On the Navigation Bar, click Service, and then click Standard Resolutions to open the Standard Resolution List view. If necessary, use the Lookup to locate a resolution, and then click on the standard resolution ID.
  2. On the Standard Resolution Detail view, click the DeleteClosed button.
  3. Click OK.

Related Topics

Standard Problem Resolutions Tab

Managing Standard Problems

 

 

 

What's New in this Release

 

For a list of new features, see the What's New In This Release topic.

Other Resources

 

Getting Started with Infor CRM Web Client

Infor CRM Quick Reference for the Web User

Getting Started with Infor CRM Back Office Extension

Contact us:

This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at documentation@infor.com.