Adding or Editing a Standard Problem Resolution
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The system administrator and users with the appropriate role can access these features. |
Standard problem resolutions provide information for resolving a commonly occurring problem.
Add a resolution
![Closed](../../Skins/Default/Stylesheets/Images/transparent.gif)
- On the New menu, click Standard Resolution.
- Add the following information:
- Description - Type a description for the resolution.
- Notes - Type any notes to describe how to resolve the problem.
-
Click
Edit a resolution
![Closed](../../Skins/Default/Stylesheets/Images/transparent.gif)
- On the Navigation Bar, click Service, and then click Standard Resolutions to open the Standard Resolutions List view. If necessary, use the Lookup to locate a resolution, and then click the standard resolution ID.
- Edit any of the following information:
- Description - Type a description for the resolution.
- Notes - Type any notes to describe how to resolve the problem.
-
Click
.
Delete a Standard Resolution
![Closed](../../Skins/Default/Stylesheets/Images/transparent.gif)
- On the Navigation Bar, click Service, and then click Standard Resolutions to open the Standard Resolution List view. If necessary, use the Lookup to locate a resolution, and then click on the standard resolution ID.
- On the Standard Resolution Detail view, click the button.
- Click OK.
Standard Problem Resolutions Tab