Managing Standard Problems
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The system administrator and users with the appropriate role can access these features. |
Use this view to enter information that you want to be available to all users when adding tickets.
Add a Standard Problem
- On the New menu, click Standard Problem.
- Complete the standard problem information boxes.
- Click Save
.
Edit a Standard Problem
- On the Navigation Bar, click Service, and then click Standard Problems to open the Standard Problems List view. If necessary, use the Lookup to locate a problem, and then click the standard problem ID.
- If necessary, change the standard problem information boxes.
- Click Save.
Delete a Standard Problem
- On the Navigation Bar, click Service, and then click Standard Problems to open the Standard Problem List view. If necessary, use the Lookup to locate a problem, and then click on the standard problem ID.
- On the Standard Problem Detail view, click the Delete
button. - Click OK.
Using the Standard Problem Detail View
What Are Standard Problems and Resolutions?
