Using the Resolution Detail View
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The system administrator and users with the appropriate role can access these features. |
Use the Detail view to see, add, or edit information for a selected record.
- On the Navigation Bar, click Service, and then click Standard Resolutions to open the Resolutions List view. If necessary, use the Lookup to locate a resolution, and then click on the resolution ID.
- On the toolbar click the List View
button, or click the current group tab.
Use the Task Pane group list or common tasks
Information Boxes
The Description box provides a brief description of the resolution and the Notes box is for additional information.
Detail View Tabs
The Items tab shows all of the items associated with a resolution. Click a link to see more information about each tab.
user defined section
You can drag and drop tabs into the user defined middle section. The tab will remain there until it is moved back to the lower section.
