Using the Standard Resolutions List View
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The system administrator and users with the appropriate role can access these features. |
The Standard Problems List view displays all of the standard problems that you have access to. You can use groups and lookups to narrow the list of records that display.
Open the Standard Resolutions List View
- On the Navigation Bar, click Service, and then click Standard Resolutions.
Refresh list information
- Click the Refresh
button.
Open the Standard Resolution Detail View
- Click the standard resolution ID to open the Standard Resolution Detail view.
Use common tasks
On the Task Pane, under Common Tasks, you can:
