Standard Resolution Standard Problems Tab
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The system administrator and users with the appropriate role can access these features. |
Use this view to view or associate standard problems with a resolution.
Open this view
- On the Standard Resolution Detail view, click the Standard Problems tab.
Associate a resolution
- Click the Associate Problem
button. - Use the lookup to find a standard problem.
Delete a resolution
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button. - Click OK.
This view contains the following columns:
- Description - Indicates the description of the problem.
- Area - Indicates where the problem occurs.
- Category - Indicates the type of problem.
- Issue - Indicates the problem.
- Notes - Indicates brief notes about the problem.
