Using the Ticket Activity Rates List View
|
|
The system administrator and users with the appropriate role can access these features. |
Ticket rates are the pricing system rates/charges for activities, such as On-site Consulting, Research, Telephone Support, or Installation, performed for resolving tickets. When you add an activity to a ticket, you must assign a rate/charge for the activity.
With administrative privileges, you can manage the ticket activity rates to ensure you are accurately recording ticket activities and the associated rates for those activities against a customer's contract.
- On the Navigation bar expand Service, and then click Ticket Activity Rates.
- Click the Refresh
button.
- Click the Description to open the Ticket Activity Rate Detail view.
Use the Lookup to search for user records
On the Task Pane, under Common Tasks, you can:
Add or Edit a Ticket Activity Rate
Adding an Activity to a Ticket
