Using the Area Category Issue List View
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The system administrator and users with the appropriate role can access these features. |
The Area Category Issues List view displays all of the Area Category Issue items that you have access to. You can use groups and lookups to narrow the list of records that display.
Area-Category-Issue values provide specific details of a reported problem or defect.
- Area provides a high-level description of the customer’s problem (on a ticket) or the type of defect. Customer Service managers can then run reports for problem analysis by Area.
- Category provides a more concise cause of the customer's problem and is grouped with a specific Area value.
- Issue provides even more detailed information about the customer's problem and is grouped with a specific Category value.
Open the Area Category Issue List View
- On the Navigation Bar click Area/Category/Issue.
Refresh list information
- Click the Refresh
button.
Open the Area Category Issue Detail View
- Click the Area/Category/Issue to open the Area Category Issue Detail view.
Use the Lookup to search for user records
Use common tasks
On the Task Pane, under Common Tasks, you can:
Managing Area, Category Issue Items
