Adding or Editing Defect Tasks

Use the Defect Task information boxes to add details for a new activity and to edit an existing activity.

It is very important that you select accurate dates and times in both the Received Date and Completed Date boxes. The dates in these boxes are used to calculate the fees charged against the customer's account according to the Rate Type selected for the activity.

The following table describes the default information boxes.

Box Description/Action
Activity To edit, click the drop-down arrow and select an item from the list. Click OK
User Displays the name of the user assigned to the task. Click the FindClosed button to select another user.
Rate Type Displays the type of defect activity rate assigned to the task. Click the FindClosed button to select another rate type.
Received Date The date and time when the activity was added to the defect. Click the CalendarClosed button, select the date, and then click OK.
Completed Date The date and time when the activity was completed. Click the CalendarClosed button, select the date, and then click OK.
Time Units Displays the time units to charge against the customer's contract.
Elapsed Hours The number of minutes that passed between the Received Date and the Completed Date.
Activity Rate The price that the customer is being charged based on the Rate Type.
Total Fee The total charges for this activity record. The amount is automatically calculated based on the Elapsed Hours and the Rate Type.
Comments Type the information in the Comments box.

Related Topics

Defects Overview

Using the Defect Tasks Tab

Using the Defect Detail View

 

 

What's New in this Release

 

For a list of new features, see the What's New In This Release topic.

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This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at documentation@infor.com.