Adding a Note

You use notes to document the outcome of an activity and to record interactions with , contact, lead, or opportunity. The notes you add appear in the Notes/History tab on the Account, Contact, Lead, and Opportunity Detail views.

If you create a note for an opportunity, and then disassociate the note from the contact and account, the note will not be sent to Remote users.

To add a note

  1. On the New menu, click Note.
  2. In the Regarding box, click the drop-down arrow and select an item from the list.
  3. If necessary, use the Location field to type a location.
  4. If necessary, modify the Completed and Scheduled dates. To modify the date, click the CalendarClosed button to select the date.  
  5. Do one of the following:
    • Select Timeless if you do not need to enter a duration for the note.
    • Click the Duration drop-down arrow and select from the list.
  6. Select the Contact or Lead option. Depending on your selection, click the FindClosed button next to the appropriate boxes (Name, Account, Opportunity or Ticket), and use the Find dialog box to locate the appropriate record.

    To remove a Lead, Contact, Account, Opportunity or Ticket, click the RemoveClosed button next to the appropriate box.

  7. In the Priority box, click the drop-down arrow and select an item from the list.
  8. If necessary, click the FindClosed button and use the lookup to select a Leader.
  9. In the Notes box, type the appropriate information.
  10. If necessary, click the Attachments tab to add a document or URL.
  11. (Optional) Click the Follow-up drop-down arrow and select the follow-up activity type. Schedule a follow-up activity.
  1. Use the Carry Over Notes or Carry Over Attachments check boxes to copy notes or attachments from this note to the follow-up activity.
  2. Click OK.

Related Topics

Editing Notes

Deleting Notes



What's New in this Release


For a list of new features, see the What's New In This Release topic.

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This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at