Using the Ticket Activities Tab
The Ticket Activities tab shows all activities associated with working on and resolving the ticket. Use the Ticket Activities tab to add a new activity for work done on the ticket or to edit/update an existing activity. You can set up future (follow-up) activities for yourself or another user. You can click a column heading to sort the list according to that column. By default, the newest Ticket Activity (according to date and time) appears at the top of the list.
Add a ticket activity <![CDATA[ ]]>
- Click the Show/Hide Preview button.
The row expands to show more details.
- To hide preview details, click the Show/Hide Preview button again.
Edit a ticket activity <![CDATA[ ]]>
Find the resolution to ticket using search <![CDATA[ ]]>
What's New in this Release
For a list of new features, see the What's New In This Release topic.
Getting Started with Infor CRM Web Client
Infor CRM Quick Reference for the Web User
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