Using the Shipped Product Boxes
Use these boxes to enter information about the product being shipped to the customer as part of the return.
| Box | Description/Action |
|---|---|
| Received Product | The product returned by the customer. Click the Find  button and edit using the lookup. |
| Product SKU | The Stock Keeping Unit (SKU) for the returned product. |
| Serial Number | Displays the serial number for the returned product. |
| Return Existing | Indicates whether the product being shipped back out to the customer is the same as the product the customer returned. |
| Product | The product returned by the customer. Click the Find button and edit using the lookup. |
| Product SKU | The Stock Keeping Unit (SKU) for the product being shipped. |
| Serial Number | Enter the serial number for the product being shipped if product is not the same as the product returned. |
| Shipped | Once the assest has been shipped to the customer, you can select the Shipped check-box. |
| Shipped Date | The date that the new or replacement product was shipped to the customer. To edit, click the Calendar button to select the date. |
Using the Return Ship To Detail Tab
