Return Information Boxes
The following table describes the default information boxes.
| Box | Description/Action |
|---|---|
| Return ID | Automatically displays the next available Return ID. You cannot change the ID. Not available when adding a return. |
| Ticket ID | Displays the ID of the ticket from which this
return was generated. Click the Find  button and edit using the lookup. |
| Account | Displays the account associated with the ticket. |
| Contact | Displays the name of the Contact from which
this Return was generated. Click the Find button and edit using the lookup. |
| Reason | Type the reason why the item is being returned. |
| Customer PO | Type the purchase order number for the return. |
| Status | Displays the status of the return. For example, Open, Closed, Pending, or In Process. |
| Type | Return type assigned to the return. |
| Priority | Priority assigned to the return. |
| Expected by | Date by which the
product is expected to be returned. To edit, click the Calendar button to select the date. |
| Assigned To | The user assigned to the
return. Click the Find button and edit using the lookup. |
| Created By |
Displays the user who closed the return. Click the Find |
| Closed By |
Displays the user who closed the return. Click the Find The date and time it was closed. To edit, click the Calendar |
Editing a ReturnDeleting a Return
