Resolving Records that Were Not Imported

When importing a list of records, some records may not be imported. There are two reasons that records from an import list are not imported:

• The import record is identified as a duplicate
• The import record is missing required information

These steps apply to record import only, not lead imports.

To resolve records that were not imported

1. Open the Import History Detail view.
2. Click the History tab.
3. Open the source file.
4. On the History tab, use the line number, or record number listed in the Description to find the corresponding record in the source file.
5. Resolve the issue listed in the Description. These are the most common issues:
   • # is being skipped a record was found for Contact - the record was identified as a duplicate record and was not imported. Do one of the following:
     • If the record is a duplicate and should not be imported, do nothing.
     • If the record was misidentified as a duplicate, edit the record so that the matching criteria no longer matches an existing record.
       This is based upon the Matching Criteria specified during the import. Options may include Email, etc.  
   • # is being skipped a record was found for Account - the record was identified as a duplicate record and was not imported. Do one of the following:
     • If the record is a duplicate and should not be imported, do nothing.
     • If the record was misidentified as a duplicate, edit the record so that the matching criteria no longer matches an existing record.
       This is based upon the Matching Criteria specified during the import. Options may include Email, etc.  
   • Value cannot be an empty string. Parameter name: - the record did not have any data in the a required field.
     • Edit the record to include the required information identified in the Description that is missing from the import record.
       
6. Repeat until all errors are resolved.
7. Save the changes to the import file.

   If the import file is very large and the number of records that were not imported is relatively small, it may be beneficial to create a copy of the import file that contains only the records that need to be re-imported and re-import the updated file.

8. Repeat the record import with the updated import file.

   When the import is complete, the Import History record will list any errors or duplicates. If you re-imported files that were already successfully imported, then those records will be identified as duplicate records.