Defect Information Boxes

The following table describes the default information boxes.

Box	Description/Action
Defect ID	Automatically displays the next available ID when the defect is created. You cannot change the ID.
Project	The project the defect is associated with. Click the drop-down arrow and select an item from the list.
Version Found	Select the version of the product or project in which the defect was found. Click the drop-down arrow and select an item from the list
Target Version	Select the version in which the defect is expected to be resolved. Click the drop-down arrow and select an item from the list.
Current Progress	Select a progress option for the defect, such as Pending or Not Found. Click the drop-down arrow and select an item from the list.
Fixed in Version	Select the appropriate version if the defect has been fixed.
Area/Category/Issue	These three fields briefly describe the nature of the problem being reported. Click one of the Find buttons next to each box, select the appropriate items from the lists, and then click OK. The Category items listed depend on the option you selected for Area and the Issue items available depend on the option you selected for Category.
Subject (Insert Defect only)	Enter a brief description of the defect.
Description (Insert Defect only)	Enter the detailed description of the problem.
Resolution (Insert Defect only)	Enter the steps taken to resolve the defect.
Status	By default, when adding a new defect, the status is set to Open. To edit, click the drop-down arrow and select an item from the list.
Source	The source of how the defect information was received, such as Ticket or Recall. To edit, click the drop-down arrow and select an item from the list.
Type	Select the type of defect. Click the drop-down arrow and select an item from the list.
Priority	Priority determines the order in which defects are addressed and the resources allocated to resolving problems. Defects with a high priority are usually handled first. Click the drop-down arrow and select an item from the list.
Severity	Assign a severity level to the defect by selecting an item from the list. Click the drop-down arrow and select an item from the list.
Frequency	Select a frequency from the pick list provided.
Submit for SpeedSearch	Select this check box if you want the defect information to be available in searches by other users. Depending on how your administrator has configured SpeedSearch, selecting this option may automatically allow the information to be available for searches or the information may need to be Approved for SpeedSearch by another user.
Approved for SpeedSearch	Select this check box to approve a defect that has been submitted to SpeedSearch. This option is available if your administrator has designated you as someone who can approve defects for SpeedSearch.
Public Access	This box appears if your administrator has given you permission to approve SpeedSearch submissions. Select one of the following: 5-internal - Defects are included in SpeedSearch indexes that only internal users can access. 1-Customer - Defects are included in SpeedSearch indexes that both internal users and customers using Infor CRM Customer Portal can access.
Assigned To	The system inserts the user name based on the Auto Assignment settings for the Area item selected. To assign another user, click the Find button, find the appropriate user, and then click OK
Phone	This field is populated with the assigned to user's phone number.
Assigned Date	The date and time when the defect was assigned to the currently assigned user. To change the Assigned Date, click the Calendar button, select the date, and then click OK.
Owner	User or team of users with access rights to the defect. Use the lookup to select a user or team.

What's New in this Release

For a list of new features, see the What's New In This Release topic.

Other Resources

Getting Started with Infor CRM Web Client

Infor CRM Quick Reference for the Web User

Getting Started with Infor CRM Back Office Extension

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This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at documentation@infor.com.