Integrations Options Tab

Use the Options tab to view and edit options that are specific to an integration. These options determine what and how information is synchronized between the integration and Infor CRM.

Integration options are represented by name-value pairs. Most integrations include a default set of name-value pairs that you can edit.

The Options tab is only available for integrations with a synchronization method of client-side sync or server sync.

How Do I?

Set Use Google China (Contour using Google in China only)

If your Geocode provider is Google and your Web Host is located in China, you must set the Use Google China option.
This option is required in order for the Job Manager jobs associated with Contour Proximity Search with Google Maps to function correctly.

1. On the Integrations List view, select Contour.
2. Click the Options tab.
3. In the Use Google China row, click in the Value column and type True.
4. Click Save.

Set Back Office Options - Infor CRM Back Office Extension only.

1. Select the Tenant row, click in the Value column. Type the Tenant name that was defined when configuring the ERP connection in ION Desktop.
2. Select the Logical ID row, click in the Value column. Type the Logical ID for Infor CRM. The Logical ID is generated when configuring connection information for Infor CRM in ION Desktop.
3. Infor CRM recommends leaving the remaining items as the default values, but they may be edited:
   • Success Message Expiration - The number of minutes after which success messages are purged from the log. The default setting is 4320. A value of -1 means that success messages are never purged from the log.
   • Error Message Expiration -The number of minutes after which error messages are purged from the log. The default setting is -1 which means that error messages are never purged from the log.
   • Log Success Messages - The default value is True, which means that the log will include successful transactions. To exclude successful transactions from the log, click in the Value column and type False.
     Setting this option to False will reduce the items that display in each record’s Sync History tab.
   • Inbound Process List Size - The number of BODs to be processed by a single job service thread. The default value is 10.
   • Inbox Message Fetch Size - The maximum number of BODs that will be processed at one time. The default value is 1000.
   • Out of Sequence Message Expiration - Defines the length of time missing relationship information is stored in a log file. When BODs arrive out of sequence and they have missing dependent data, the system stores the missing relationships in a log. The default value is 24 hours.
   • Acknowledge Message Timeout (in minutes) - Defines the maximum delay Infor CRM allows for the back office to respond to the Process BOD request with the Acknowledge response. The default value is 10.
   • Outbound Retry Count - The maximum number of times an outbound record will be sent unsuccessfully. The default value is 3.
   • Associate Roles to Unsynced Account - Restricts the generation of new ship to or bill to records until after the associated account has been successfully promoted. The default is False. When set to True, ship to or bill to records can be created for an account that has not yet been promoted.
   • Inbound Poling Interval (in seconds) - The duration in seconds between execution of inbound sync jobs. The duration is defined as the time period from the completion of one inbound sync job to the start of the next inbound sync job. The default value is 15.
   • Outbound Poling Interval (in seconds) - The duration in seconds between execution of outbound sync jobs. The duration is defined as the time period from the completion of one outbound sync job to the start of the next outbound sync job. The default value is 15.
   • Default Quote Duration (in days) - The default number of days between the start date and expiration date when creating a quote, if the expiration date is left blank.
   • Numeric Culture - defines the Culture setting used by the Job Server when parsing numeric content contained in BODs. Although this field is editable, do not edit the default setting (en-US) unless instructed to do so by Infor CRM Support Personnel.
4. Click Save.