Tickets Tab

The Tickets tab on the Contact and Account Detail views lists all tickets reported by the contact or account. You can use the Tickets tab to open the detail view of a selected ticket, or to add a new ticket.

The information displayed on the Tickets tab is the Ticket ID number, Received Date, Status, Urgency, Needed Date, Description and Resolution.

Your security access determines what functions are available. Contact your administrator for any access rights changes. WebViewer users may not access full functionality.

How Do I?

Open the Ticket tabClosed
  1. On the Contact or Account Detail view.
  2. Click the Tickets tab. If the tab is not visible, click the More Tabs tab.
Open a detail view for a ticketClosed
  • Click the Ticket ID number.
Add a ticketClosed
  1. Click Create TicketClosed.
  2. Follow the steps for Adding a Ticket.

Related Topics

Tickets Overview

Adding a Ticket

Editing or Closing a Ticket

 

 

What's New in this Release

 

For a list of new features, see the What's New In This Release topic.

Other Resources

 

Getting Started with Infor CRM Web Client

Infor CRM Quick Reference for the Web User

Getting Started with Infor CRM Back Office Extension

Contact us:

This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at documentation@infor.com.