Viewing Service Requests for Partners

Use the Partner Query transaction to view service requests for partners. You can view all customer service requests and all service order operations assigned to a partner.

The warehouse mobility icon based menu and list based menu comprises of the Field Service. Partner Query is listed as a transaction under the Field Service.

On the Field Service module to view service requests for partners:

  1. Select Partner Query.
  2. In the Partner field, specify a partner number. The partner name is displayed. The ClockedOnto field indicates whether the partner is currently clocking time on any service jobs. If the partner is currently clocking time on a service job, the order number, line number, operation number, and start time of that job are displayed.
  3. Optionally, to view all customer service requests assigned to the partner, select Incidents.
  4. Optionally, to view all service order operations assigned to the partner, select Operations .
Parent topic: Overviews and Procedures
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