Using the Defect Audit Trail Tab
The Defect Audit Trail tab contains a historical log of actions, such as changes made to fields on the Defect Detail view. The system automatically posts some of the information in the Audit Trail boxes on the tab; users cannot change that information. A customer service user or manager can use the Audit Trail tab to track and measure defect response time and effort.
To access the Audit Trail tab, open the Defect Detail view and click on the Audit Trail tab in the lower portion of the view.
The boxes in the upper section of the tab contain general information about the selected defect, and the list in the Audit Trail section contains the log of actions for the defect. To sort the information in the list, you can click the column heading and use the Ascending or Descending arrow.
The following table describes the information provided on this tab and whether the information can be changed by a user.
| Box/Column | User can Change Information | Information Provided |
|---|---|---|
| Reported By |
Yes - Click the Find Click the Calendar |
Name of the user who reported the information for the defect and the date reported. |
| Completed By |
Yes - Click the Find Click the Calendar |
Name of the user who closed the ticket and the date closed. |
| Owned By | Yes - Click the Find  button to change the default user name. |
User or team of users with access rights to the record. Can be changed using the Defect Audit Trail tab or the Defect Detail view. |
| Created By | No | Name of the user who originally entered the defect record into the system. |
| Updated By | No | Name of the user who last updated the record information and the date of update. |
| Detail Updated By | No | Name of the user who modified the Problem or Resolution information and the date of modification. |
This view contains the following columns:
- Create Date - Date the history record was created.
- User - Name of the user who performed the action on the record.
- Field changed - Names of the fields (boxes) that were changed.
- Old Value - Displays the information that appeared in the box before the change.
- New Value - Displays the new information.
- Notes - Describes what changed. Notes are system generated.
