| Days |
The contract is tracked according to a number of days of
services the account has purchased. This value is entered into the Quantity
box for the contract. When the contract type is Days, and as activities
are generated for the account, the value in the Remaining box will not
decrement. |
| Hours |
The contract is tracked according to a number
of hours of services the account has purchased. This value is entered
in the Quantity box for the contract. The total time is calculated using
the Elapsed Hours value for all activities generated for the account.
As activities are generated, the value in the Remaining box decreases
to reflect the number of hours left on the contract |
| Incidents |
The contract is tracked according to the
number of service calls the account has purchased. This value is entered
into the Quantity box for the contract. The total number of incidents
reflects the total number of tickets the account has opened. As tickets
are opened, the value in the Remaining box decreases to reflect the number
of incidents left on the contract. |
| Value |
The contract is tracked according to a currency value placed
on the services the account has purchased. This value is entered into
the List Price or Contract Amount box for the contract. When a ticket
activity is created against the contract, the activity's Total value is
charged against the contract amount, and the value in the Remaining box
decreases to reflect the value left on the contract. |
| Perpetual |
The contract has no limit. The account can
open an unlimited number of tickets and activities for an unlimited amount
of time. |
