Troubleshooting Office Integration - Mail Merge

You may encounter the following issues with Office Integration and Mail Merge.

Problem:

“The mail merge service could not be loaded. This error may occur if Infor CRM Office Integration is not installed or is not installed properly.”Closed

Possible Causes and Solutions:

  • Office Integration is not installed.
  • You must install Office Integration.
  • Office Integration was installed before your browser was installed.
  • If you installed your current browser after you installed Office Integration , you must reinstall the Office Integration using your current browser.

    This can occur if you installed Firefox after installing Office Integration using Internet Explorer.

Problem:

“There was an error in GetMailMergeService(). This error may occur if Infor CRM Office Integration is not installed or is not installed properly. The specified class name cannot be mapped to a COM object. Details: name=Error; line=257; source=sage-mailmerge-loader-debug.js.”Closed

Possible Causes and Solutions:

Problem:

“There was an error in Sage.MailMergeService.PopulateWriteMenu(). This error may occur if Infor CRM Office Integration is not installed or is not installed properly. The specified class name cannot be mapped to a COM object. Details: name=SyntaxError; number=-2146827287.”Closed

Possible Causes and Solutions:

Problem:

"There was an error in ExecuteWriteAction(). Object doesn't support this property or method."Closed

Possible Causes and Solutions:

  • Your Infor CRM Web Client site is not a trusted site.
  • Add the Infor CRM Web Client site to your Internet browser's list of trusted sites. For more information see your Internet browser's help system.

Problem:

"An error has occurred in the script on this page. Error: 'Ext.ux.data.Buffered.Json.Reader' is null or not an object."Closed

Possible Causes and Solutions:

  • Your Infor CRM Web Client site is not a trusted site.
  • Add the Infor CRM Web Client site to your Internet browser's list of trusted sites. For more information see your Internet browser's help system.

 

 

What's New in this Release

 

For a list of new features, see the What's New In This Release topic.

Other Resources

 

Getting Started with Infor CRM Web Client

Infor CRM Quick Reference for the Web User

Getting Started with Infor CRM Back Office Extension

Contact us:

This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at documentation@infor.com.