What are Tickets?

Tickets are records of customer inquiries or complaints. They can contain the information necessary to report, investigate, and close an inquiry or problem. You can insert new tickets for an account or contact, track your time spent resolving issues for a ticket against a contract by using the Punch In/Punch Out button record calendar and other activities for a ticket, and search for existing tickets using the Lookup. In addition, you can use SpeedSearch to search for existing problems and their resolutions that may apply to the ticket's issue.

• Use the Ticket Detail view to add or edit information for a ticket.
• Use the Ticket List view to view and manage ticket groups.

How Do I?

Add a ticket

Edit a ticket

Punch in or punch out of a ticket

Closing a ticket

Delete a Ticket

Send an e-mail message from a ticket