Troubleshooting Common Issues

If you are using Firefox as your browser, the Infor CRM Web Help opens in a new tab in the same browser window and resizes the window. However, you can set options that will prevent the window from resizing or open any new pages in a separate window.

Solutions:

To open all new pages in a separate window

1. In Firefox, on the Tools menu, click Options.
2. Click Tabs.
3. Select Open new windows in a new tab instead.
4. Click OK.

To prevent the window from resizing

1. In Firefox, on the Tools menu, click Options.
2. Click Content.
3. Next to Enable Javascript, click Advanced.
4. Clear the option to Move or resize existing windows and click OK.
5. Click OK.

Solution:

• The Infor CRM Web Client no longer uses regional setting or browser language settings, instead the Language option on the sign in page or User Profile tab in options determines how information displays.