Using the Ticket Detail view

Use the Detail view to view, add, or edit information for a selected record. The Detail view consists of the fields, tabs, and a user-defined section.

Note: Security access determines what functions are available for a user. Contact the administrator for access rights changes. WebViewer users may not access complete functionality.

Click Tickets from the navigation bar to open the Ticket List view. Click a ticket name to view the details of the ticket. You can also use the Lookup to locate a ticket, and then click the ticket ID name.

To switch to the List view, click (List View) on the toolbar or select the Current Group tab.

On this page, you can:

Fields

The ticket fields page displays the primary information about the ticket. Users with appropriate permissions can edit these fields.

Detail View Tabs

Each tab displays specific information you can use for ticket related activities:

Details Comments Activities Ticket Activities
Attachments Journal  Defects Returns
More Tabs Related Assets Ticket Activity Parts Ticket Timeline

User Defined Section

You can drag and drop tabs into the user defined section.

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