Using the Ticket Detail view
Use the Detail view to view, add, or edit information for a selected record. The Detail view consists of the fields, tabs, and a user-defined section.
Click from the navigation bar to open the Ticket List view. Click a ticket name to view the details of the ticket. You can also use the Lookup to locate a ticket, and then click the ticket ID name.
To switch to the List view, click
() on the toolbar or select the
Current Group tab.
On this page, you can:
- View the groups related to the ticket.
- Send the ticket information in an email.
- View or print a detail report.
- Open the Account Service Information view for a ticket.
Fields
The ticket fields page displays the primary information about the ticket. Users with appropriate permissions can edit these fields.
Detail View Tabs
Each tab displays specific information you can use for ticket related activities:
| Details | Comments | Activities | Ticket Activities |
| Attachments | Journal | Defects | Returns |
| More Tabs | Related Assets | Ticket Activity Parts | Ticket Timeline |
User Defined Section
You can drag and drop tabs into the user defined section.