Ticket Detail View Details Tab

The Ticket Details tab contains the Subject, problem Description, and problem Resolution fields. Use these fields when describing the problem and how it was resolved.

Note:  If you cannot see the Details tab at the bottom of the Ticket Detail view, click More Tabs, and in the tree view, select Details from the list.

To add the subject, description or resolution for a ticket:

  1. On the Ticket Detail view, click the Comments tab. If the tab is not displayed, click More Tabs.
  2. In the Subject field, specify a short summary of the issue.
  3. Click (Date/Time Stamp), next to the Description field, to specify name, the date and the time, and a complete explanation of the problem. To search for a standard problem, click (Find) and use the lookup.
    You can also click (SpeedSearch) to check if the issue is already reported.
  4. If the ticket is resolved, click (Date/Time Stamp), next to the Solution field, to specify your name, the date and the time, and then enter a complete explanation of how the problem is solved. To search for a standard problem, click the (Find) and use the lookup.
    You can also click the (SpeedSearch) to check if the issue is already reported.
  5. When the edits and updates are completed, click (Save).
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