Using the Ticket Activity Rates List View

Ticket rates are the pricing system rates/charges for activities, such as On-site Consulting, Research, Telephone Support, or Installation, performed for resolving tickets. When you add an activity to a ticket, you must assign a rate/charge for the activity.

With administrative privileges, you can manage the ticket activity rates to ensure you are accurately recording ticket activities and the associated rates for those activities against a customer's contract.

To open the Ticket Activity Rates List view, on the Navigation Bar, expand Service, and click Ticket Activity Rates.

On this page you can:

• Use the Lookup to search for records.
• Click (Refresh), to refresh the list information.
• Click the Description to open the Ticket Activity Rate Detail view.
• Use the Lookup to search for user records.
• Work with records in a grid.
• Filter my list .
• View a group.

The Task Pane contains the Common Tasks section. In this section, you can:

• Add to Group
• Remove from Group
• Save Records as a Group
• Import Records
• Update Records
• Delete multiple records
• Export records to a file