Closing a Return

The stage at which a return is closed and the person responsible for closing the return depend on the process within your company. As an example, when the product has been returned by the customer and the replacement product has been shipped, that might be the stage at which you would close a return.

Note: The security access determines what functions are available. Contact your administrator for any access rights changes. WebViewer users may not access full functionality.

To close a return:

Open the Return Detail view.
In the Status field, click the drop-down arrow, and then select Closed from the list.
Click (Save).