Using the Return Ship To Details Tab
Use this tab to add information about replacement products being shipped to the customer as part of the selected return. The customer's information is added from the return information, but you can select a different contact to receive the shipped replacement parts.
To open the Ship To Details tab:
- Open the Return Detail view.
- Click the Ship To Details tab. If the tab is not visible, click More Tabs.
You can perform the following actions:
- Change the Ship To contact
information:
- In the
Contact field, click the
button and use the lookup to select an alternate contact to receive the replacement product(s).
- Use the Ship Via and Tracking # fields to include additional shipping information.
- In the Attention field, specify the customer's name or other information needed to send the replacement product(s).
- Click
( ) to add or change the shipping address.
- Specify any special shipping instruction in the Special Instructions field.
- Click
( ).
- In the
Contact field, click the
- Add a product being shipped
to the customer:
- Under
Assets to Ship, click
Add Return Shipped Product
.
- Edit the Return Shipped Product fields.
- Click .
- Under
Assets to Ship, click
Add Return Shipped Product
- Edit a product being shipped
to the customer:
- Under , click next to the product you want to edit.
- Edit the Return Shipped Product fields.
- Click .
- Delete a product being
shipped to the customer:
- Under , click next to the item you want to remove.
- Click .
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