Using the Return Ship To Details Tab

Use this tab to add information about replacement products being shipped to the customer as part of the selected return. The customer's information is added from the return information, but you can select a different contact to receive the shipped replacement parts.

To open the Ship To Details tab:

  1. Open the Return Detail view.
  2. Click the Ship To Details tab. If the tab is not visible, click More Tabs.

You can perform the following actions:

  • Change the Ship To contact information:
    1. In the Contact field, click the Find button and use the lookup to select an alternate contact to receive the replacement product(s).
    2. Use the Ship Via and Tracking # fields to include additional shipping information.
    3. In the Attention field, specify the customer's name or other information needed to send the replacement product(s).
    4. Click (Address Edit) to add or change the shipping address.
    5. Specify any special shipping instruction in the Special Instructions field.
    6. Click (Save).
  • Add a product being shipped to the customer:
    1. Under Assets to Ship, click Add Return Shipped Product .
    2. Edit the Return Shipped Product fields.
    3. Click OK.
  • Edit a product being shipped to the customer:
    1. Under Assets to Ship, click Edit next to the product you want to edit.
    2. Edit the Return Shipped Product fields.
    3. Click OK.
  • Delete a product being shipped to the customer:
    1. Under Assets to Ship, click Delete next to the item you want to remove.
    2. Click OK.
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