Using the Standard Problem List View

The Standard Problems List view displays all of the standard problems that you have access to. You can use groups and lookups to narrow the list of records that display.

The system administrator and users with the appropriate role can access these features.

The Standard Problems List view displays all of the standard problems that you have access to. You can use groups and lookups to narrow the list of records that display.

To open the Standard Problems List View, click Service on the Navigation Bar, and then click Standard Problems.

On this page, you can perform these actions:

• Click (Refresh), to refresh list information.
• Click the standard problem ID, to open the Standard Problem Detail View.
• Work with records in a grid
• Filter my list
• Use the Lookup to search for records
• View a group

The Task Pane contains the Common Tasks section. In this section, you can:

• Save Records as a Group
• Export to File
• Export