Using the Standard Problem Detail View

Use the Detail view to see, add or edit information for a selected record.

To open the Standard Problem Detail view, on the Navigation Bar, click Service, and then click Standard Problems. The Standard Problems List view is displayed. If necessary, use the Lookup to locate a problem, and then click the standard problem ID.

On this page you can:

• Switch to the List view: On the toolbar, click (List View), or click the current group tab
• Use the Lookup to search for records
• Use the Task Pane group list or common tasks
• View a group

Information Fields

The standard problem information fields contain the primary information about the standard problem. Users with appropriate permissions can edit these fields.

Detail View Tabs

Each tab shows specific information related to the role.

For more information, see Standard Resolutions.

User Defined Section

You can drag and drop tabs into the user defined section.