Adding a Defect

Use the Insert New Defect view to create a defect record. Use the copy button to quickly create a new record with similar information.

Note: Your security access determines what functions are available. Contact your administrator for any access rights changes. WebViewer users may not access full functionality.

To add a defect:

  1. Open the Insert New Defect window.
    1. From the New menu, select Defect.
    2. In the Ticket Detail view, select the Defects tab, and click (Create Defect).
  2. Specify the required in the defect information fields.
  3. Click (Save).
  4. If required, add defect tasks and any associated products, returns, or tickets using the Defect Detail view tabs.
Parent topic: What are Defects?
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