Unlocking users

In enterprise environments, customers can configure the application to lock users out of the application after a series of consecutive failed login attempts. If the user is locked out of the application, the security admin can unlock the user by providing a new password.

After unlocking the user within the application, the admin should then provide the new password to the user.

To unlock users:

  1. Select Security > Unlock User List.
  2. Next to the user to be unlocked, click Unlock.
  3. Specify the new password and confirm password.
  4. Click Unlock.
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