Defective Material Notices

Defective Material Notices (DMNs) are an efficient means of communication to ensure quality materials and timely responses to material defects. Customers can notify suppliers of defective material by creating and publishing DMNs. Customers have the option of manually creating DMNs through the application or sending (importing) DMN files into the application.

On the DMN, customers can require Suppliers to respond with a short-term (Containment) and long-term (Corrective) action to correct the problem. The customer may require the supplier to complete and attach a DMN Corrective Action form. The customer can then accept or reject the Containment/Corrective Action.

If no action is required, the DMN moves directly to a closed status when it is published. If only a Containment Response is required, the DMN moves from an open to a closed status, when the Containment Plan is accepted by the customer. If a Corrective Response is required, the DMN moves from an open to a closed status, when the Corrective Plan is accepted by the customer.

The DMN module is fully integrated into the application. DMN alerts can be received when selected through alert configuration and DMN events can be viewed on the Event Management console (EMC) through the EMC configuration, under the Preferences menu.

DMNs are included in the Metric module and can optionally be included in Metric performance evaluations.

DMNs can be viewed through Supplier Exchange. From the detail view, you can update open DMNs that do not have a containment or corrective action pending.

You can modify the values in these fields after the DMN is published:

In the Supplier Information tab

• Supplier Authorization
• Return Authorization
• Phone
• Authorization Date

In the Action Information tab

• Containment Action
• Attached Files
• Corrective Action