File status

File status tracks communications through the Supplier Exchange gateway. When a file is sent (imported) into or received (exported) from Supplier Exchange, an entry is created on the file status page. Two indicators on the page are useful in determining whether a transaction was successful. The status column indicates success or failure and the stage column indicates at which stage the file is in processing.

If the file status indicates a failure, the file did not process properly. The stage indicator allows you to determine the point at which the process failed. The corresponding messages will also provide an explanation of the error.

If the file status indicates success, but the stage is not set to the final success stage in the list below, an undetermined error occurred. If you are in a hosted environment, contact customer support. If you are running an enterprise environment, check the Gateway log files for a STACK and ERROR (found in the second column of information) and notify support. It is likely that the "success" message is a false one if the last stage reported is not from the end portion of the list.

If the file status indicates Success with Exception and the Stage field is set to Import File Stored with Exception, the files that are not processed partially display. The Stage field indicates that the failure occurred during the processing of records from the original file to the file to be sent to the supplier.