Troubleshooting Office Integration - Mail Merge
You may encounter the following issues with Office Integration and Mail Merge.
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| The mail merge service could not be loaded. This error may occur if Infor CloudSuite CRM Office Integration is not installed or is not installed properly. | Office Integration is not installed. | You must install Office Integration. |
| Office Integration was installed before the browser was installed. | If you installed the current browser after
you installed Office Integration, you must
reinstall Office Integration using the
current browser.
Note: This can occur if you installed Firefox after installing
Office Integration using Internet Explorer.
|
|
| There was an error in GetMailMergeService(). This error may occur if Infor CloudSuite CRM Office Integration is not installed or is not installed properly. The specified class name cannot be mapped to a COM object. Details: name=Error; line=257; source=sage-mailmerge-loader-debug.js. | One of the Mail Merge .dlls did not install properly | You must reinstall Office Integration. |
| There was an error in Sage.MailMergeService.PopulateWriteMenu(). This error may occur if Infor CloudSuite CRM Office Integration is not installed or is not installed properly. The specified class name cannot be mapped to a COM object. Details: name=SyntaxError; number=-2146827287. | One of the Mail Merge .dlls did not install properly | You must reinstall Office Integration. |
| There was an error in ExecuteWriteAction(). Object doesn't support this property or method. | The Infor CloudSuite CRM Web Client site is not a trusted site. | Add the Infor CloudSuite CRM Web Client site to the Internet browser's list of trusted sites. For more information see your Internet browser's help system. |
| An error has occurred in the script on this page. Error: 'Ext.ux.data.Buffered.Json.Reader' is null or not an object. | The Infor CloudSuite CRM Web Client site is not a trusted site. | Add the Infor CloudSuite CRM Web Client site to the Internet browser's list of trusted sites. For more information see the Internet browser's help system. |