Infor CloudSuite CRM – Help
    • Infor CloudSuite CRM – Help
    • Customer Service Overview
    • Configuration
    • Infor CloudSuite CRM – Help
      • Introducing Infor CRM Web Client
      • Getting Started with the Infor CloudSuite CRM Web Client
      • Administration
      • What Are Contacts?
      • What are Accounts?
      • What Are Opportunities?
      • What Are Forecasts
      • What are Quotas
      • What Are Sales Orders?
      • Quotes
      • Using Widgets
      • Customer Service Overview
        • What are Tickets?
        • What are Contracts?
        • What are Defects?
        • Working with Returns
        • What Are Assets?
        • Configuration
          • Setting Customer Service Options
          • Managing Area/Category/Issue Values
          • Adding a Defect Activity Rate
          • Adding a Ticket Rate
      • What are Activities and Events?
      • What are Contact Processes?
      • Sales Processes
      • Marketing
      • Mail Merge
      • What are Reports?
      • SpeedSearch
      • What are Groups?
      • What is the Query Builder?
      • Using Integrations
      • Troubleshooting Common Issues
      • Glossary of Terms

    Configuration

    This section describes the various activities you can perform related to tickets and defects.

    • Setting Customer Service Options
    • Managing Area/Category/Issue Values
    • Adding a Defect Activity Rate
    • Adding a Ticket Rate
    Parent topic: Customer Service Overview
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