Using the Ticket Activities Tab

The Ticket Activities tab shows all activities associated with working on and resolving the ticket. Use the Ticket Activities tab to add a new activity for work done on the ticket or to edit/update an existing activity. You can set up future (follow-up) activities for yourself or another user. You can click a column heading to sort the list according to that column. By default, the newest Ticket Activity (according to date and time) appears at the top of the list.

To open the Ticket Activities tab:

  1. Open the Ticket Detail view.
  2. Click the Ticket Activities tab. If the tab is not visible, click More Tabs.

On this tab you can:

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