Viewing SpeedSearch Results

The Results tab displays a list of items matching your search criteria. As you select each item, it appears on the Preview tab. Clicking a link in the Results tab either takes you to the record's detail view, or opens the activity or history details dialog box.

If more than one page of search results appear, click (Previous) or (Next) to view more results.

To perform a search and insert a resolution into the active ticket:

  1. From the Ticket Detail view, on the Details tab, click (SpeedSearch).
  2. Perform a search.
  3. On the Result tab, select the item containing the resolution you want to use.
  4. If you want to insert part of the resolution only, select the text in the Preview area. Otherwise, the entire resolution is copied into the active ticket.
  5. Click (Copy and Paste Selected Text into Record).
    SpeedSearch closes and you are returned to the active ticket. The resolution is pasted into the Resolution field.