Defective material notices

Defective material notices (DMNs) are an efficient means of communication to ensure quality materials and timely responses to material defects. Customers can notify suppliers of defective material by creating and publishing DMNs. Customers have the option of manually creating DMNs through the application or sending (importing) DMN files into the application.

On the DMN, customers can require suppliers to respond with a short term (containment) and long term (corrective) action to correct the problem. The customer can require the supplier to fill out and attach a DMN Corrective Action form.

The customer can then accept or reject the containment/corrective action. If no action is required, the DMN moves directly to closed status when it is published. If only a containment response is required, the DMN moves from open to closed status when the containment response is accepted. If a corrective response is required, the DMN moves from open to closed status when the corrective action is accepted.

The DMN module is fully integrated into the application. Users can select to receive DMN alerts and to view DMN events on the Event Management console. DMNs are included in the Metric module and can optionally be included in metric performance evaluations.