Index

• Ask HR for HR
  • field rep assignments
• cases
  • deleting manually
• dashboards
  • standard layout configuration
• email
  • ad hoc settings
  • configuring case creation from email
  • configuring Infor side
  • email channels
  • mailbox properties
  • mailbox setup
  • mapping for case creation
  • mapping manual
  • mapping system-generated
  • system formatted
  • templates: adding and editing
  • templates: create from copy
  • templates: deleting
• general settings
  • overview
• migration utility configuration
  • overview
  • populations
  • routing
  • service groups
• populations
  • adding
  • assigning user groups
  • configuring case form
  • configuring notifications
  • configuring sla settings
  • configuring surveys
  • editing
  • overview
  • unassigning user groups
• quick case
  • configuration
• routing and escalation
  • categories
  • overview
  • subcategories
  • topics
• service groups
  • adding and editing
  • assigning populations
  • assigning service users
  • chat authorization and settings
  • configuring chat
  • overview
  • unassigning populations
  • unassigning service users
• user groups
  • filtering